1. Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Email address
• Phone number
• Property or project address where provided
• Information submitted through estimate, quote, contact, or service forms
• Payment information where applicable
• Communication preferences
• SMS and email consent records and timestamps

Non-Personal Information

• IP address
• Browser type
• Device information
• Website usage information
• Analytics data
• Cookies and similar technologies

Customer Communications

• Estimate and quote requests
• Appointment and scheduling information
• Project information
• Service inquiries
• Photos or project details voluntarily provided by customers
• Customer support communications
• Service history
• Customer feedback

2. How We Use Your Information

We may use collected information to:

• Respond to inquiries and estimate requests
• Provide painting and other confirmed T&L services
• Schedule appointments and projects
• Communicate regarding project details and service updates
• Process payments where applicable
• Maintain customer and project records
• Provide customer support
• Improve website functionality and user experience
• Analyze website and marketing performance
• Prevent fraud, abuse, and security threats
• Maintain records of consent and communication preferences
• Send promotional communications only when appropriate consent has been provided

3. SMS Messaging & Compliance

SMS Program

Customers who voluntarily opt in may receive SMS messages from T&L Valdes.

Messages may include:

• Estimate communications
• Appointment confirmations
• Scheduling reminders
• Project updates
• Service-related notifications
• Customer support communications
• Follow-up relating to an inquiry or requested service
• Promotional messages only where appropriate consent has been separately provided

Opt-In & Consent

• SMS consent must be explicit and voluntary
• SMS consent checkboxes must NOT be pre-checked
• Consent to receive SMS messages is not a condition of purchasing services
• We may maintain records of consent and opt-in activity
• Communications will be handled in accordance with applicable messaging requirements

Opt-Out

You may stop SMS communications at any time by replying STOP. After sending STOP, you may receive a confirmation message. No additional SMS communications will be sent unless you later opt in again.

Message Frequency

Message frequency may vary. Frequency depends on your inquiry, estimate, appointments, project activity, and communications with T&L Valdes.

Help

Reply HELP for assistance. You may also contact T&L Valdes at lucasvaldes27@gmail.com or call (813) 203-9796.

Message & Data Rates

Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages. Messaging availability may depend on the customer's carrier, device, location, and wireless plan.

4. Information Sharing & Disclosure

T&L Valdes does not sell, rent, or trade personal information.

Service Providers

Information may be shared with:

• CRM providers
• Scheduling providers
• Payment processors
• Communications providers
• SMS aggregators
• Website providers
• Analytics providers
• Other vendors reasonably necessary to operate the business or provide requested services

Service providers should receive only information reasonably necessary to perform their functions.

Legal Requirements

Information may be disclosed where required by:

• Applicable law
• Court order
• Legal process
• Valid government request

Information may also be used or disclosed where reasonably necessary to protect customers, employees, business property, legal rights, or website security.

Business Transfers

Information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable privacy requirements. SMS opt-in data and consent remain excluded from sharing for third-party marketing or promotional purposes.

5. Data Security

T&L Valdes uses reasonable administrative, technical, and organizational safeguards intended to protect personal information. These may include:

• Access controls
• Authentication protections
• Secure transmission practices where applicable
• Reasonable software and system updates
• Restricted access to customer information
• Backup and recovery practices

However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure. We cannot guarantee absolute security.

6. Cookies & Tracking Technologies

The website may use cookies and similar technologies to:

• Understand website traffic
• Analyze visitor behavior
• Remember preferences
• Improve website functionality
• Measure marketing effectiveness
• Improve customer experience

Visitors may control cookies through browser settings. Disabling cookies may affect certain website functionality.

7. Your Rights & Choices

Depending on applicable law, you may have the ability to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Unsubscribe from marketing emails
• Opt out of SMS communications by replying STOP
• Withdraw consent for future communications
• Ask how personal information is processed

To make a privacy-related request, contact T&L Valdes using the information in Section 10.

8. Third-Party Links

The website may contain links to third-party websites or services, including:

• Review platforms
• Social media
• Scheduling providers
• Payment processors
• Analytics services
• Other external resources

T&L Valdes is not responsible for the privacy, security, or content practices of independent third-party services. Visitors should review the applicable third-party policies before providing personal information.

9. Changes to This Privacy Policy

T&L Valdes may update this Privacy Policy periodically. The most current version will be made available on the website with the applicable effective date. Where appropriate, material changes may also be communicated through other reasonable methods.

10. Contact Us

If you have questions regarding this Privacy Policy or how personal information is handled, contact: